Call us on 01462 684631

Frequently Asked Questions

Q. I cannot find the item I want?

A. Please contact us on 01462 684631. If we do not stock the item you require we can place a ‘special order’ subject to terms and conditions.

 

Q. Is it secure to order on line?

A. Yes. All credit card numbers are encrypted when the order is placed using 128-bit encryption. We do not hold sensitive information on our site. They are only decrypted after they reach our computer. They are not held in clear text on any web site, nor any email. Hertfordshire Books use Paypal for all online transactions.

 

Q. What happens if the item I want is not in stock?

A. If an item is out of stock we will contact you immediately with an estimated delivery time. If you wish to cancel your order we will refund your money in full.

 

Q. Can I order over the phone?

A. Yes, call us on  01462 684631 and we will be happy to take your order.

 

Q. What payment cards do you accept?

A. We accept Mastercard, Visa, Solo, Switch,  Paypal

 

Q. When do I receive my goods?

A. All items will normally be dispatched within 2 working days. For any further information please contact us.

 

Q. What happens if my goods do not turn up or been damaged in transit?

A. Please telephone 01462 684631 or email immediately so we can look at the situation immediately.

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